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Reference

Fault Library

Search common parallel rack faults by symptom, cause, or keyword.

High Discharge / Head Pressure

Critical

Rack discharge pressure trips high-pressure safeties or runs abnormally high, causing compressors to cut out.

High-pressure cutout tripping comp…Discharge pressure well above cond…

Low Suction Pressure

Warning

Suction pressure at the rack runs below the target suction group setpoint, starving cases and pulling compressors down.

Suction pressure below suction gro…Compressors run continuously and c…

Compressor Short Cycling

Warning

One or more rack compressors start and stop rapidly, causing wear, oil loss, and poor temperature control.

Compressor cycles on/off every few…Frequent staging up/down at the co…

Compressor Will Not Start

Critical

A rack compressor is commanded on by the controller but does not run.

Controller calling for the compres…Contactor not pulling in, or pulli…

Compressor Tripping on Overload

Critical

Compressor motor overload / internal protector trips on high amperage.

Compressor runs then trips on over…High amp draw compared to RLA on t…

Oil Failure / Low Oil Safety Trip

Critical

Compressor trips on oil-pressure differential safety or oil-level control on a parallel rack.

Oil safety lockout at the controll…Low oil level in the sight glass o…

Liquid Floodback to Compressors

Warning

Liquid refrigerant returns to the compressor crankcase, diluting oil and risking valve/bearing damage.

Sweating or frosting suction line …Low suction superheat at the compr…

TXV / EEV Starving (Underfeeding)

Warning

Expansion valve underfeeds the evaporator, giving high superheat and a warm case.

High evaporator superheatWarm case / poor product temperatu…

TXV / EEV Flooding (Overfeeding)

Warning

Expansion valve overfeeds the evaporator, giving low superheat and risking floodback.

Very low evaporator superheatSuction line frosting past the coi…

Low Refrigerant Charge

Warning

System is undercharged, producing flash gas, low suction, and warm cases.

Bubbles / flash gas in the liquid …Low subcooling at the receiver/con…

Non-Condensables (Air) in System

Warning

Air or other non-condensable gases raise head pressure and condensing temperature.

Condensing temperature much higher…High head pressure with a clean co…

Condenser Fan Failure

Warning

One or more condenser fans (EC or contactor-driven) fail to run, raising head pressure.

High head pressure, especially in …One or more fans stopped while oth…

Dirty / Restricted Condenser Coil

Info

Airflow restriction across the condenser raises condensing temperature and head pressure.

Rising head pressure over timeVisible dirt, grease, or debris on…

Evaporator Coil Icing / Frost Build-Up

Warning

Ice builds on an evaporator coil, blocking airflow and warming the case.

Heavy ice/frost on the evaporator …Reduced airflow from case discharg…

Defrost Not Working

Warning

A case is not completing defrost, leading to progressive ice accumulation.

Coil never clears of iceNo defrost status at the controlle…

Refrigerated Case Not Holding Temperature

Critical

A display case or walk-in runs above its product temperature target.

Case/box temperature above setpoin…Product warming, condensation, or …

Pressure Transducer / Sensor Fault

Warning

A failed transducer or temperature sensor feeds the rack controller bad data, causing erratic control.

Controller reading obviously wrong…Erratic staging or valve behavior

Phase Loss / Low Voltage

Critical

Loss of a phase or low supply voltage trips compressors and condenser fans across the rack.

Multiple compressors/fans down at …Phase monitor relay tripped

Receiver Level Too High / Too Low

Info

Liquid receiver level outside the design band affects liquid feed and head-pressure control.

Receiver sight glass level abnorma…Flash gas to valves (low) or backe…

CO2 High Gas Cooler / Discharge Pressure

Critical

On a transcritical CO2 rack the high side runs above the optimum gas-cooler pressure target, hurting efficiency and risking high-pressure trips (relief ~1740 psi).

High-side pressure above the calcu…MT compressors loaded/overamping, …

CO2 Flash Tank / Receiver Pressure (Flash Gas Bypass) Fault

Warning

The intermediate flash-tank/receiver pressure drifts off target because the flash gas bypass (FGB) valve isn't controlling correctly, upsetting liquid feed to the cases.

Flash tank / receiver pressure off…MT suction pressure disturbed by b…

CO2 Standstill / Off-Cycle Pressure Rise

Critical

With the rack off, warming CO2 raises system pressure toward the relief setting; the standstill unit must hold pressure down or refrigerant is lost.

System pressure climbing while the…Standstill condensing unit / auxil…

CO2 MT / LT Booster Compressor Fault

Warning

On a booster rack the LT compressors discharge into the MT suction; a staging or capacity problem on either stage upsets both temperature levels.

LT suction (low-temp) can't pull d…MT suction disturbed when LT stage…

CO2 Gas Cooler Fan / Coil Restriction

Warning

Failed gas-cooler fans or a dirty gas-cooler coil raise the outlet temperature and force higher, less efficient transcritical pressure.

High gas-cooler outlet (approach) …High-side pressure higher than opt…

CO2 Moisture / Dry-Ice (Triple Point) Blockage

Warning

Moisture in a CO2 system, or letting pressure fall below the triple point (~75 psia / -70°F), can form ice or solid dry ice and block metering devices.

Intermittent restriction / starvin…Blockage after a charging error or…

CO2 Oil Management / Return Fault

Warning

Oil (PAG/POE for CO2) fails to return or manage correctly across the booster rack, tripping oil safeties.

Oil-level or oil-differential safe…Low level in a crankcase or reserv…

CO2 Parallel (Flash Gas) Compressor Fault

Warning

The parallel compressor pulls flash gas directly from the receiver in warm ambient to boost efficiency. When it won't run or stage, flash gas dumps through the FGB valve to MT suction and efficiency (and MT capacity) suffer.

Parallel compressor not staging on…High flash-gas bypass valve openin…

CO2 Multi-Ejector Fault

Warning

On ejector-equipped racks the multi-ejector block recovers high-side pressure energy to lift MT suction gas into the receiver, cutting compressor work. A stuck cartridge or control fault kills the efficiency gain and upsets receiver control.

Ejector cartridges not staging wit…MT suction pressure higher than de…

CO2 High Discharge Temperature / Liquid Injection

Critical

CO2 compressors run high discharge temperatures because of the high pressure ratio; if discharge-temp control (liquid/vapor injection or interstage desuperheat) fails, the compressor trips or is damaged.

Discharge-temperature safety tripp…Discharge temp above limit (often …

CO2 MT Suction Pressure High

Warning

Medium-temp suction pressure runs above target, warming MT cases and forcing the LT stage to work against a high interstage. Often a staging, flash-gas, or false-load problem rather than a compressor fault.

MT suction/SST above setpoint; MT …LT compressors struggling (their d…

CO2 Gas Detection / Leak Alarm

Critical

A CO2 gas-detection alarm in the plant room or sales area signals a leak. CO2 is heavier than air, colorless, and odorless — rising ppm is an asphyxiation risk and must be treated as a safety event, not just a refrigerant loss.

Gas-detection controller in warnin…Repeated charge loss / low-charge …

CO2 Pressure Transducer / Sensor Fault

Warning

CO2 control leans heavily on accurate high-side, receiver, and suction transducers. A drifting or failed transducer makes the controller drive valves and compressors to the wrong targets, mimicking many other faults.

Displayed pressure disagrees with …HP valve, FGB, or compressor stagi…

CO2 Startup / Charging / Pull-Down Fault

Warning

Bringing a CO2 rack online (after service, power loss, or commissioning) has strict pressure rules. Doing it out of order risks dry-ice blockage, relief loss, or nuisance trips.

Trouble getting the rack to stage …Pressure near the triple point dur…

R-290 Self-Contained Case Not Cooling

Warning

A plug-in / self-contained display case running on R-290 (propane) isn't holding temperature. These are sealed hermetic systems with a tiny charge, so most no-cool calls are airflow, condenser, or electrical — not a charge problem.

Case product temperature climbing …Compressor running constantly or s…

R-290 Leak / Flammability Safety

Critical

R-290 is propane — an A3 flammable refrigerant. Even the small charge in a self-contained case can create a flammable atmosphere near the unit. Handle any leak or sealed-system repair as a fire/ignition hazard first.

Refrigerant smell (odorant may be …Case not cooling with suspected ch…

R-290 Case Iced-Up Evaporator

Warning

The evaporator in a self-contained R-290 case is frosted/iced, blocking airflow so the case slowly warms. Usually a defrost, drain, or airflow issue on the sealed unit.

Heavy frost/ice on the evaporator …Case warming even though the compr…

R-290 Case Compressor / Electrical Fault

Warning

The hermetic compressor in a self-contained R-290 case won't start or trips. Often a start component, overload, or controller issue rather than the sealed system.

Compressor humming then tripping o…Case dark or controller not poweri…

R-290 Case Condenser Fan Failure

Warning

The condenser fan on a self-contained R-290 case has stopped or slowed, so head pressure climbs, the compressor overheats/trips, and the case warms. On plug-ins this is one of the most common no-cool causes — usually a failed EC/PSC fan motor, seized bearing, or blocked coil.

Condenser section hot; fan not spi…Compressor short-cycling on overlo…

R-290 Case Controller / Configuration Fault

Warning

The electronic case controller (e.g. Dixell, Carel, Danfoss on plug-in R-290 cases) is misconfigured, alarming, or reading a bad sensor — so the case won't cool right even though the sealed system and fans are fine. Setpoint, defrost, and probe faults dominate here.

Controller showing a probe/sensor …Case too warm or too cold despite …